Our customer support team is here to help! We accept all orders and deliver for free all over Europe. Contact us here for any info!

FAQ

We are obsessed with your satisfaction, it is what drives us and the creation of our products. You can count on us to always have your back.

If you have a question that is not covered in our FAQ, please contact us.

Is there a warranty?

Our vehicles are built to the highest standard. Our factories use state-of-the-art machinery and processes and our quality control team constantly checks each product on our line for the smallest details. We offer a 2 year manufacturer’s warranty with all our products. We cover any part that breaks or goes defective unless it is due to normal wear and tear, rider damage or misuse. For any claims, please contact our technical support center. We will get back to you within 24hrs.

Where can FuroSystems bikes be serviced?

Despite their uniques frames and components, our electric vehicles are designed to be easy to maintain, with as much standardization as possible. Any local bike shop will have everything needed to make changes and replace parts on your ebike or escooters. We provide documentation and videos to ensure quality work and will cover labour cost when under warranty. In cases where local cycle shops or retailers cannot be reached easily, the products can be sent to our workshop in London to be fixed by our engineers and sent back to you.

How do I get replacement parts?

You can currently get any replacement part by contacting our technical support center.

Will the bikes and scooters I receive be exactly like the ones pictured?

Yes and probably even better! We might make a few changes and improve certain details but rest assured that we will only make such modifications if it improves the performance and feel of your product.

Are there multiple colors available?

For now the only colors available are the ones presented on our website. This is to focus all our design and manufacturing efforts on other essential components and bring to you bikes with the highest production quality and performance possible.

Are test rides possible?

Yes, we now offer test rides in many locations which you can find and contact here.

How can I know the range I will get from my electric bike or scooter?

The range you can obtain from your product depends on many factors including: weight, height, battery energy capacity in Wh or both the Voltage and Ah of the battery, driving style, power consumption, external temperature, etc.

Taking into account the complexity of this estimate, we have created an online calculator which will work for any vehicle at full assist and on a flat road with few accelerations and decelerations: use it here.

Can I upgrade the battery on my electric bike or scooter?

This will depend on your product, please get in touch with our support team for more information. Currently, upgraded batteries are available for purchase on all our products equipped with removable batteries.

What height do I need to be to enjoy FuroSystems electric vehicles?

Our products can comfortably accomodate riders ranging from 160cm to 195cm.

How do you charge the battery and how long does it take?

Our removable batteries can be charged on or off their respective vehicles. Our standard chargers have an output of 2A. In order to obtain an estimated charge time of one hour, the Ah capacity of the battery can be divided by 2. Alternatively, all our product pages will figure the respective charge times of our vehicles.

Will the charger work with 120V and 220V outlets around the world?

Yes, our chargers are rated 100-240V. They work in every country.

How much maintenance does an electric motor require?

Brushless DC motors, used by FuroSystems, fundamentally require very low maintenance as they have very few moving parts and low internal friction. Add to that the fact that their manufacturers have been making them for years, testing them over hundreds of thousands of kilometres, they require no specific maintenance but a bit of attention such as avoiding shocks, impacts, corrosive environments, etc. Replacing them through your local shop or at home with our documentation will be quick and easy shall any problem occur.

What happens if I get a Puncture?

Changing the tires of the SIERRA is as easy as changing those on a normal bike.

The FX’s front wheel is standard as well, however the back wheel will require a bit more attention as to not damage the cables of the hub motor. However, with care it is as straightforward as any bicycle wheel.

Can I remove the wheels of my bike?

Yes, the wheels of the SIERRA and the FX can be easily removed with the tools that we provide with your bike. However, the FX’s back wheel will have to be kept close to the bike in order not to damage the BAFANG hub motor’s power cables.

Can you charge the bike by pedalling to increase range?

No. To explain why, let’s look quickly at the physics of it.

If you still want to move while recharging and not just pedal in the air like on an indoor spinning bike, some of your pedalling power will go to moving the wheels on the ground while another part will go to recharging the battery through the motor which becomes a generator. In that case, pedalling is firstly much harder than if you just were pedalling to go somewhere because a big chunk of the power you apply on the wheels goes to the battery. Even worse, due to the laws of thermodynamics, only 80% of the power diverted to the battery is actually converted to electricity. This means that if you had applied that power towards cycling in the first place you would have gotten home much faster and more easily. In the end, it just makes much more sense to use your pedalling for moving than for charging when  on a light vehicle like an electric bicycle! However, it’s a whole different story with a car.

What is your return policy?

Regarding returns, we have a 30-day return policy. As long as the Products remain undamaged and in good conditions (ridden for less than 15km), the products can be sent back to us for a full refund.

What type of plug does it come with?

All our products are shipped with an EU adapter and can therefore function both in Europe and the UK straight off the box.

Where do you ship your products?

We ship our products all over Europe, please refer to www.furosystems.com/shipping for more info.

Do you offer Finance?

Yes, we do offer finance on our products. We work with a company called Splitit which takes an authorisation on your credit card and progressively reduces it every month as instalments are debited, you can find more information on this process here. This is interest free and can be done directly at checkout ina few clicks.

Can I postpone my delivery?

We are very flexible with delivery time and will always make sure that your order is with you according to your instructions and at your best convenience.

Why didn't I receive a confirmation email after my order?

Sometimes, our messages get redirected to your SPAM, please verify that the confirmation has been filtered there. Otherwise, contact us and we will reissue one to you immediately.

Can I change the seat on my bike?

All our bikes’ seat posts have a standard clamp. And therefore any 3rd party seat can be easily and quickly fitted.

Do your products use a throttle or pedal assist?

All our electric bikes use a pedal assist system with no throttle as per EU law (walk assist up to 6km/h). All our scooters are equipped with throttles.

Do I Need a license for the scooter? What is the legal situation?

In the UK, according to the road traffic act, any unassisted powered vehicle with a top speed of more than 6km/h needs to be registered and a licence to be used on public roads or pavements. Electric bikes are the exception as they can be used freely when capped at 250W of continuous power and a pedal assisted top speed of 25km/h. However, as scooters are not pedal assisted, virtually all brands and models on the market cannot be used on public roads without licence and registration currently.

This law is currently being reviewed and multiple countries have already allowed the use of scooters on public roads. Please check your local legislation to verify what rules apply to you.

Can you attach a seat on the Fuze?

A seat cannot be attached to the Fuze electric scooter. We designed the deck particularly for it to be comfortable to stand on with a gripping surface to ensure the surface is never slippery. A seat, due to the reduction in mobility actually decreases riding safety.

How much weight can the Fuze take and how steep can it go?

The Fuze was designed with a weight limit of 150kgs. The motor is also highly powerful and can take 100kgs at over 15kph on a steep road with an inclination of 15%. The maximum slope for public roads is generally 12%.

Are your products waterproof? Dust proof?

All our products are rated IP55. This rating essentially demonstrated near complete protection from particles as well as water resistance from water projected by a nozzle. In summary they are completely protected from any condition you can expect under outdoor use, from dust to rain and puddles.

Is the FUZE battery removable?

The battery is not removable and is fixed in the frame. We designed the Fuze in this way to increase durability and fit a larger battery into a smaller space. The battery can be replaced in case of issue but will need a knowledgeable technician to do so. We do provide additional chargers.

Where can I repair or service my bike or scooter?

Any local cycle shop will be able to repair your ebike or escooter. Alternatively, we can collect, repair and send your product back to you and we will cover these costs and that of any spare parts shall your bike still be under warranty.

Can I use my ebike or scooter without power?

Yes, shall you decide to go full muscle power or in the unlucky event your battery goes flat and it is not possible to recharge it, your scooter or ebike will work as a normal one, they are optimised for this.

Do you sell spare batteries?

We sell spare batteries for all our products, please get in touch directly for more info on pricing.

Can I take my bike or scooter onto a plane?

Any battery with a superior capacity to 99Wh is not allowed to be taken onboard a plane. One of our main focus being range, our batteries offer higher energy capacities than this. However, we are looking at potential designs compatible with flights in the future, get in touch for more info!

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